It is the Users responsibility to contact the DECS Service Desk if they are experiencing any difficulties with the BFIS Service, before contacting the Service Desk in the first instance check the BFIS FAQs General Queries DECS Service Desk - 0870 241 3569 If you feel your issue is not being managed efficiently then please contact the DECS Service Desk and ask to speak to the Capgemini BFIS Service Delivery Manager.